FAQ
HOW DO I NAVIGATE YOUR WEBSITE?
Our layout makes it almost impossible to order the wrong part for your vehicle! Begin browsing by using our Shop By Make page. Once you have selected your make, you will be brought to their make page where you can then choose your model. Then you will be at the accessory section. Underneath the model description at the top of the page are its subcategories. From there you will select your vehicle's model year. This will display all of the parts and accessories that we offer that are compatible with your Model and Model Year. If you ever have any questions about an item's fitment, please Contact Us by using one of our contact methods.
WHERE DO YOU SHIP TO?
Shipping is accessible to the United States, Canada and Puerto Rico. Shipping to Canada may require additional fees. Shipping to Puerto Rico may not be possible based on product size and weight. For further shipping information please refer to our shipping and returns page or contact us.
WHEN WILL MY ORDER SHIP?
While we stock a lot of items in-house, some items may need to be ordered from our off-site warehouse and can take additional time to process. You can find a more accurate estimate of when your order will ship by looking at the full description of the item(s) that you ordered. Please refer to our shipping policy for in transit times with our shipping provider.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO NOW?
If you received an item that is damaged, please send photos of the damaged item as well as the box it arrived in to: autoshop@drivegarvey.com. Include your name and order number in the email. This will help us expedite the process and get your replacement out quicker. You can also log into your account and fill out a return form.
THIS ITEM DOESN'T FIT MY CAR - NOW WHAT?
If the item you received doesn't fit your car, please send photos of the Manufacturer Part Number on the item itself (or the shipping box/bag it came it) as well as the last eight of your Vehicle Identification Number (VIN) to: autoaccessoriesshop@drivegarvey.com. Include your name and order number in the email. This will help us figure out if you received the correct product for your vehicle.
I WANT TO MAKE A RETURN. HOW DO I START THE PROCESS?
Please refer to our return policy to see if your order qualifies for a return. If it does, please Contact Us. Please note that all returns must be in new condition with no damage and in their original packaging.
CAN I APPLY A COUPON CODE AFTER MY ORDER HAS BEEN PLACED?
Unfortunately all coupon codes need to be entered at the time your order is placed. Coupon codes are not applicable to prior orders.
WHY AM I BEING CHARGED SHIPPING?
We offer free shipping on any order placed over $100 in the contiguous U.S. Any order less than $100 will include a shipping fee. Orders may be subjected to shipping fees if you are located in Hawaii, Alaska, Puerto Rico or Canada. Please see our Shipping & Returns section for the full policy.
WHY DOES THE PRODUCT NOT MATCH THE IMAGE?
Though we try to supply our own photos of the products most images are representations only and are stock photos provided by the manufacturer. We label the representations as such. If you have an questions on the products please contact us.
WHY IS THERE A CHARGE ON MY CARD WITHOUT THE PRODUCT SHIPPING?
At Auto Accessories Shop, we do a pre-authorization charge to insure that the funds are available before we capture funds. If your card has been charged and your order hasn't shipped; you should see the money go back into your account within a few business days. If you don't see that money go back into your account please Contact Us.