Operations/Shipping Info

Effective August 4, 2026

This page explains how Auto Accessories Shop reviews, processes, and ships orders. Processing and delivery dates are estimates rather than guarantees. Product availability, carrier delays, weather, holidays, address issues, and other circumstances may affect an order's timeline.

Order Confirmation and Payment Authorization

After you place an order, we will send a confirmation email to the email address provided during checkout. The confirmation means we received your order; it does not mean the order has been accepted, payment has been captured, or the order has shipped.

Your payment provider may place a temporary authorization hold on your payment method to verify that sufficient funds are available. This may appear as a pending transaction, but it is not a completed charge. If payment is not captured, the hold will be released according to your bank or payment provider's processing schedule. Auto Accessories Shop cannot control how quickly a financial institution removes an authorization hold.

Once payment has been successfully captured, the order will normally move to Awaiting Shipment. At that stage, our team is preparing the order for shipment.

Order Statuses

• Processing: We received your order and it is waiting for review.
• Pending: An issue must be resolved before we can capture payment and continue processing. This could involve payment, address, fitment, inventory, fraud review, or other order information. A member of our team will contact you using the email address or telephone number supplied with the order. Any amount visible on your payment method at this stage will generally be an authorization hold rather than a completed charge.
• Awaiting Shipment: Payment has been captured and the order is being picked, transferred, inspected, packaged, or otherwise prepared for shipment.
• Partially Shipped: Part of your order has shipped, and our team is still working on the remaining items. You will receive tracking information for the shipped portion, and additional tracking information will be sent as the rest of the order ships.
• Shipped: The carrier has received the shipment. We will email tracking information when it becomes available.
• Cancelled: The order or remaining unshipped items have been canceled. If payment was captured, the applicable refund will be returned to the original payment method.
• Refunded: A refund has been issued to the original payment method. Your financial institution may require additional time to post the credit.

Processing Times and Availability

Our standard operating hours are Monday through Friday, 9:00 a.m.–4:30 p.m. Eastern Time, excluding observed holidays. Orders placed outside those hours are reviewed on the next standard business day.

• In-stock orders normally ship within 24–48 business hours.
• Some products are stored at an off-site facility and may require approximately 1–3 additional business days to reach our shipping location.
• Some products are ordered from a supplier after purchase or have longer processing estimates shown in the product description.
• If an item is backordered, unavailable, or taking materially longer than expected, we will contact you with the available options.
• Orders containing multiple products normally ship when all products are available unless we arrange otherwise.

Please review each product description before ordering because product-specific processing estimates take priority over the general estimates on this page.

Shipping Methods and Delivery Estimates

The shipping method selected at checkout applies after all products are available and the order is ready to leave our facility. Paying for a particular carrier does not shorten a product's processing or availability time unless the checkout option expressly states that it includes expedited processing.

If you select paid FedEx shipping, the shipment will be labeled for FedEx Ground or FedEx Home Delivery when it leaves our facility. This option selects the carrier; it is not an expedited-processing or guaranteed-delivery service.

We may select or change the carrier when reasonably necessary. Large, heavy, or oversized products may require additional shipping or handling charges. If an additional charge was not disclosed at checkout, we will contact you for approval before proceeding.

Carrier transit times and estimated delivery dates are not guaranteed, including during holidays or severe weather.

Free Shipping

Free standard shipping applies to qualifying orders over $50 shipped within the contiguous United States. It does not apply retroactively to earlier orders.

Large or oversized products may be excluded and may display a fixed shipping or handling charge at checkout. Product-specific shipping charges and exclusions take priority over the general free-shipping offer.

Shipping Areas and Restricted Addresses

Auto Accessories Shop currently accepts eligible orders for the contiguous United States, Alaska, Hawaii, and Canada. Orders shipped outside the contiguous United States may have longer processing and transit times and are final sale under our Return & Refund Policy.

For shipments outside the United States, the customer is responsible for customs duties, brokerage charges, taxes, and other import-related fees. These charges are not included in the order total unless expressly shown at checkout.

We do not ship to:

• P.O. boxes
• Freight-forwarding companies
• Freight-forwarding, export, or package-forwarding addresses

An order submitted with a restricted address may be placed on hold or canceled. Customers may not use false, incomplete, or misleading address information to bypass these restrictions.

Tracking Your Order

When an order ships, we will send tracking information to the email address provided during checkout. Please allow up to 24 hours after receiving the shipment email for the carrier's tracking system to display movement.

Signature Requirements

Auto Accessories Shop may require a signature on any shipment when we determine it is reasonably necessary. If you want to request signature confirmation, contact us before the order ships. An additional charge may apply.

Once tracking is active, the carrier may offer delivery-management options, including holding an eligible shipment at an approved carrier location. Availability is controlled by the carrier and is not guaranteed.

Order Changes and Cancellations

Contact us as quickly as possible if you need to change or cancel an order. Cancellation and change requests are not guaranteed after an order enters processing.

Once an order reaches Awaiting Shipment, payment has been captured and fulfillment work has begun. We generally cannot cancel or modify the order at that point. After shipment, an eligible product must follow our Return & Refund Policy.

Damaged Shipments

Keep the product, shipping box, packaging, labels, and all included materials.

If an order arrives damaged, contact help@autoaccessoriesshop.com promptly. Include your order number and clear photographs of:

• The damaged product
• The exterior shipping box
• The interior packaging
• The shipping label
• Any manufacturer labels or part numbers

Our team will review the information and provide instructions. Do not install, use, discard, or return the product until you receive those instructions.

Address and Delivery Problems

Customers are responsible for providing a complete and deliverable shipping address. Additional shipping, correction, interception, return-to-sender, or reshipment costs resulting from an incorrect address, failed delivery, refused shipment, or unauthorized address change may be charged to the customer or deducted from an eligible refund where permitted by law.

Refusing delivery does not automatically cancel an order or qualify it for a full refund.

DGAA Shipping Insurance

If DGAA Shipping Insurance is selected, coverage is governed by the Shipping Protection terms. DGAA Shipping Insurance is nonrefundable after an order has shipped.

Observed Holidays

Auto Accessories Shop is closed on the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Orders placed near an observed holiday may require additional processing or shipping time. Carrier holiday schedules may also affect pickup, tracking, and delivery estimates.

Contact Us

For assistance with an order or shipment, email help@autoaccessoriesshop.com. Please include your order number and the email address used at checkout.